Our Customer Feedback
When a customer purchases from us we encourage them to give us feedback that will help us grow the business and also help give us fresh ideas about how to make our customer service better. As you browse through these Testimonials you will most likely see the same names appear a number of times, this is due to the amount of repeat and referral customers we do business with. The fact they have come back to buy again and again, for me is the best testimonial ever. Why not join our Social Network for FREE and give us feedback online.
We pride ourselves in providing the best customer experience, by doing this we feel that we stand out from the crowd of ‘average’ car dealers that are out there. Please feel free to view all the recommendations below or drop in past for a coffee and a flick through the hard copy customer testimonials we have on file.
Unfortunately, nothing at all on the negative side. On the plus side, a very professional service from all members of staff, who are committed, enthusiastic, and obviously naturals, (or VERY well moulded).
Not enough space here for all the pluses, but thanks for all the work done which wasn't in the original agreement & paid for by yourselves. Keep up the good work & would I recommend you to a friend? - most certainly! Many thanks.
Mr Colin McIntyre, Thurso, Skoda Octavia, Jan 2012
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Great personal service from Jim again. Customer service at its best.
Rhoda Littlejohn, Inverurie, Aberdeenshire, Suzuki Vitara, Dec 2011
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Very impressed with knowledge, courtesy and professionalism of all the staff.
Mr George Eady, Kemnay, Aberdeenshire, Vauxhall Insignia, Jan 2012
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After I saw the car I wanted I went to the office to finalise the deal and the staff made me feel at home. No pressure to buy, I was very pleased with everything.
Mr James Duncan, Bridge of Don, Aberdeen, Vauxhall Corsa, Jan 2012
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As the song goes, two out of three ain't bad, but Jim Reid is three out of three!! Amazing service from a great team.
Ms Sara Nicol, Kintore, Aberdeenshire, Mazda CX7, Jan 2012
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A very friendly and helpful service. Many thanks.
Miss Katy Ingram, Aberdeen, Ford Ka 1.2 Edge, Jan 2012
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Not a bad word to say! Absolutely fabulous service. Would definitely recommend you to others.
Miss Zarina Hussain, Kemnay, Aberdeenshire, Vauxhall Corsa 1.3
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I felt that Jim Reid and his team went out of their way to help and advise me with the purchase of my Fiesta. I found them all efficient, helpful and friendly. I would definitely buy a car from them again and recommend them to family and friends. Thanks!
Kane Taylor, Aberdeen, Dec 2011, Ford Fiesta 2.0 ST
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Was very impressed by offer of trial of bike, and no pressure.
Jan Ormiston, Peterhead, Aberdeenshire, TGB Quad, November 2011
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Thanks for getting the car we wanted, and at the right price. Your assistance was much appreciated.
Mr Stewart Low, Netherley, Stonehaven, Honda CRV 2.0 CDTI, October 2011
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Everything was perfect. Offered a very good deal and the car was cleaned to a high standard.
Thanks.
Michael Inglis, Kintore, Aberdeenshire, Vauxhall Corsa SXI, November 2011
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I purchased a car (unseen) from Jim Reid over the phone. The customer care was forthright and friendly and the car was delivered to me in excellent condition. I wouldn't hesitate to go back again.
Best regards.
Mr Raymond Slater, Shetland, Vauxhall Astra Estate, November 2011
Miss Lauren Goodhand, Premnay, Insch, Aberdeenshire, VW Polo 1.2E, Sep 2011
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I came back to your garage having been really pleased with the service my daughter had received when buying her first car from Jim. Jim put no pressure on us then or now when I came back to look for another car. He is so friendly, helpful and had certainly no hard sales pressure.
Keep up the personal touch - that's what will make us return.
Mrs Shirley Andrew, Inverurie, Ford Fiesta, Oct 2011
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Thanks for the excellent service. very helpful, not the usual pressured car sales. Will be back again.
Mr Peter Goodhand, Premnay, Insch, Aberdeenshire, Honda CRV, Sep 2011
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I am most satisfied with how the sale was handled and felt valued as a customer. I appreciated all the advice which helped me make a decision on which car to purchase.
Mrs Wilma Duff, Newtonhill, Aberdeen, Ford Mondeo, Oct 2011
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Just keep up the good work. Thank you, really enjoying the car.
Miss Sharon Wilson, Turriff, Aberdeenshire, Peugeot 307, Sep 2011
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Very friendly and relaxed approach. Never felt under any pressure to buy at any point. Everything about the purchase and running of the car was explained clearly by Phil, and I already feel I am going to get the customer care you'd expect to get, after purchasing a vehicle. Thank you so much.
June Buchan, Kemnay, Aberdeenshire, Golf S TSI, Sep 2011
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Usual high standard of banter and friendliness.
Mr Graeme Fraser, Inverurie, Ford Focus 1.6, Sep 2011
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Your customer care cannot be improved on. You try to please your customers with what they are looking for and succeed with a friendly attitude. Always made to feel very welcomed.
Davene Smith, Kemnay, Aberdeenshire, Fiat Panda 1.2 Active, Sep 2011
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We really appreciated all the help and advice given to us when purchasing our new car. Jim, Phil & Andy were all so helpful and friendly. We were kept informed when the car was serviced and even when there was a more serious problem to be fixed. The car was ready when they promised. Thanks for everything. We'll be recommending Jim Reid Vehicle Sales to friends and family.
Mr Craig Henderson, Aberdeen, Vauxhall Corsa 1.7 CDTI, Sep 2011
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Absolutely satisfied with all aspects of the trade in of my old vehicle and also the new car. Friendly staff and excellent service.
Mrs Lorna Ali, Turriff, Aberdeenshire, Ford Fiesta, Sep 2011
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I would say that my wife and myself were very pleased with the warm welcome. Very pleased with the vehicle and Andy was a delight to do business with. I would certainly come back to to purchase another vehicle from you.
Mr John Thornhill, Bridge of Don, Aberdeen, Ford Modeo Est, Sep 2011
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Thank you to Phil for making the purchase of our new car enjoyable. Everything was organised on time and service was great when we picked the car up. Look forward to dealing with Jim Reid Vehicle Sales in the future. Thank you.
Mrs Sarah Michie, Sauchen, Aberdeenshire, Audi A3, Sep 2011
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We knew which vehicle we were looking for but none in stock. Salesman asked what we were looking for and advised that he could get one for us. Within a week, the car was bought.
Salesman was friendly and helpful, not pushy or arrogant. I have walked away from a car sale previously because of the salesman.
Mrs Yvonne Killicoat, Ellon, Aberdeenshire, Suzuki SX4, Sep 2011
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Although the stock of cars was not what we were looking for, a great deal of effort was taken to source the new model we wanted. The personal attention we received was much appreciated
Mr & Mrs L McKay, Kemnay, Aberdeenshire, Honda Jazz 1.4, Sep 2011
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Thanks for finding a nice tidy low mileage red Golf. The 170 is fantastic.
Graeme Lyon, Inverurie, Volkswagen Golf, August 2011
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Well done to Phil on finding the car to our specification and for making the whole process very smooth.
Richard Gray, Vauxhall Insignia 2.0 CDTI, kemnay, Aberdeenshire, July 2011
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Keep up the good work. As always, delivered to a high service, which puts Jim and his team to the pinnacle of the motor trade.
K Lennox & R Ritchie, Blackburn. Aberdeen, Vw Golf, Sep 2011
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I have no comment to make that would improve customer care. I was very happy with the service I received and would certainly deal with yourselves again.
Mr Michael Watson, Stonehaven, Aberdeen, Audi A4 2.0 TDI, Sep 2011
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Excellent service again - even though I ended up buying something different from what I came in for! Enjoyed the drive home. Many thanks again.
Mrs Christine Martin, Turriff, Aberdeenshire, Audi A3 1.8, August 2011
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Customer service wonderful. very friendly and helpful. Shall be back again in the future. Thank you all so much for my lovely car.
Mrs Anne Calder, Inverurie, Aberdeenshire, Audi A3 1.6 FSI, August 2011
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Jim Reid Vehicle Sales was recommended to me by people who have had customer satisfaction in the past. Now I know why they spoke so highly. Truly professional, very friendly, and 100% customer focused. Thank you all very much for your help. Couldn't have hoped for such an easy way to buy my new car. Will definitely be back.
Mrs Brenda Howey, Kintore, Aberdeenshire, Vauxhall Astra, July 2011
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First class service from the sales.
Mr & Mrs Christie, Stonehaven, Vauxhall Insignia, August 2011
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Bought from Jim Reid Vehicle Sales before a few years ago, and once again received a friendly but professional service. Nice to have a local car dealer who is approachable and offers such a good service!
Thanks again
Mrs Louise Taylor, Kintore, Aberdeenshire, Audi Q5 2.0 TDI, August 2011
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Happy about the reception we received and the friendly atmosphere.
Mr William Souter, Dyce, Aberdeen, Ford Fiesta 1.4 TDCI, Sep 2011
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Customer care was excellent and focused on customer first. Any questions were handled well straight away.
Mr Ewen Cameron, Westhill, Aberdeen, Nissan Qashqai, Sep 2011
I am grateful that you found the exact car that I wanted. Customer service was excellent and Andy made everything easy and straightforward. Would definitely recommend to friends and family.Made getting my new car a joy!
Thank you Jim & Andy.
Miss Gillian Wood, Vw Polo 1.2 SE, Aberdeen, August 2011
Since we had not bought a car for some years, Jims advice and suggestions were invaluable. It helped us focus on what we wanted and required. Having the opportunity to test drive some cars helped narrow the choice. Once we decided, the service was quick, efficient and flexible. I would certainly recommend Jim Reid Vehicle Sales to others.
Mr & Mrs A Lawrie, Kemnay, Aberdeenshire, Ford Fiesta, July 2011
Mr & Mrs Taylor, Echt Aberdeenshire, Peugeot 307 HDI, August 2011
Second vehicle purchased from Jim Reid Vehicle Sales. Same friendly efficient and helpful advice. Valeting of vehicle was fantastic. Excellent customer care from all staff at Jim Reid Vehicle Sales.
Ian Cruickshank,Inverurie, Aberdeenshire, Hyundai i30 Style 1.6CRDI, August 2011
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Third car in 18 months from Jim. As per normal, good service, good conversation and very helpful also treated with a welcoming smile. So if you are looking for the above I would highly recommend Jim and his colleagues if you are looking for a new car. Also always at hand with a good cuppa.
Sandy Shanks, Isle of Skye, Isuzu Rodeo D Max, August 2011,
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Everyone at Jim Reid vehicle sales always greets you with a smile and offers superb advice. I would recommend them to anyone and will definitely be back myself in the future.
Kelly Wood, Kintore, Citroen C1 1.0 VT
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Excellent customer service. Will definitely be recommending to friends and family.
Rachael Sutherland, Banchory, July 2011, Suzuki SX4 1.6
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Excellent service once again form Phil & Jim. Both couldn't be more helpful. A garage I feel definitely puts a personal touch in there and makes you feel like a valued customer.
Morag & Keith Addison, Inverurie, Audi A3 2.0 TDI, August 2011
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Excellent service. Relaxed yet professional service. Good explanation of what was on offer. Explanation of vehicle equipment was of real benefit. All in all, very pleased with my new vehicle. I trust after sales service will be just as impressive! Would and already have recommended the dealership to others.
Mr Kenny Thomson, Kintore, Aberdeenshire,July 2011, Ford Mondeo
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Just want to thank you for finding a car suitable for us. It saved us a lot of hassle.
Mr John Troup, Kintore, Renault Scenic, July 2011
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My wife and I found the level of care and consideration given to us was commendable. We were treated with respect and everything pertaining to our purchase and trade in transaction was explained to our satisfaction and understanding.
Mr Allan Watt, Aberdeen, VW Tiguan 2.0, July 2011
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First class service and friendly staff.
David Hay, Ellon, Aberdeenshire, Audi A6 2.7 TDI, July 2011
